Beleid

1. Product Information

Quality Guarantee: We guarantee that all our hair extensions are made from 100% human hair.

Product Details: Each product listing includes detailed information about length, color, texture, and origin. Customers are strongly encouraged to review this information carefully before making a purchase.

2. Ordering and Payment

How to Order: Orders can be placed via our website, Instagram DM, or by phone. Full payment is required at the time of purchase.

Accepted Payment Method: We currently accept payments via bank transfer only.

3. Shipping and Delivery

Shipping Options: We offer a variety of shipping options including standard, express, and international delivery. Shipping costs are calculated and shared before payment.

Free Shipping: Free shipping is available for orders over €300 within the Netherlands only.

Delivery Time:

  • Orders placed before 15:00 (3 PM) and currently in stock are shipped the same day.
  • For items not in stock, estimated delivery time is 10–17 business days.
    Tracking Information: Customers will receive tracking details via email once their order has been shipped.

4. Returns and Exchanges

Final Sale Policy: All sales are final. No refunds or exchanges are offered.

  • Due to hygiene regulations, frontals and bundles cannot be returned or exchanged.
  • Orders cannot be changed or canceled once payment has been completed.
  • We do not offer warranties. We are not liable for any damage caused by chemical treatments, hair products, or third-party handling.
  • Always test hair products before use. Over-bleaching or dyeing the hair may cause damage. We recommend seeking professional help for any color treatments.

5. Customer Support

Support Availability: Our customer support team is available to help with any questions about products, orders, shipping, or policies.

Contact Methods: You can reach us via WhatsApp, email, or Instagram DM.

6. Custom Orders

Customization Options: We offer custom options for length, color, and texture based on your needs.

Custom Order Policy: All custom orders are final sale and cannot be returned or exchanged.

7. Warranty and Hair Care

Care Instructions: Hair care tips and maintenance guidelines are shared on our Instagram page. Following these instructions is essential for preserving the quality and lifespan of the extensions.

8. Privacy and Security

Privacy Policy: We are committed to protecting your privacy. Personal information collected during the order process is used strictly for order fulfillment and customer support purposes.